This blog documents, my personal struggle to somehow get something done despite living in an age of continual distractions and having the attention span of a particularly excitable teenage squirrel on a sugar high whilst dosed up with caffeine.
Saturday, 24 October 2015
Talk Talk and the Five Whys
A very useful technique from the quality assurance profession is the 'five whys'. This originated in Japan and has now been picked up around the world particularly by the car industry. It is a simple approach to problem solving and more importantly continuous improvement. When something goes wrong, you ask the question of why it happened five times, each time trying to probe the reason for the failure. When it works well, it should lead you back to the real fundamental problem. For example:
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