Personal development for sensible people is my blog where I list my struggle to become good at living. Highly influenced by Steve Pavlina, but without the woo.
Saturday, 24 October 2015
Talk Talk and the Five Whys
A very useful technique from the quality assurance profession is the 'five whys'. This originated in Japan and has now been picked up around the world particularly by the car industry. It is a simple approach to problem solving and more importantly continuous improvement. When something goes wrong, you ask the question of why it happened five times, each time trying to probe the reason for the failure. When it works well, it should lead you back to the real fundamental problem. For example:
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